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Accessibility

Effective 27 September 2026 · Last updated 7 October 2026

Jelly is operated by ON JELLY LLC, a Florida limited liability company doing business as Jelly (“Jelly”, “we”, “us”). We want everyone to be able to rent, lend and buy on Jelly, whatever device or assistive technology they use. This page says what we work to, what is already built in, what we know is not there yet, and how to tell us when something gets in your way.

1. What we aim for

Jelly aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA on the website at onjelly.com and in the Jelly iPhone app. That is the standard we design and build to: readable contrast, real text rather than pictures of text, labelled controls, keyboard and screen-reader support, and respect for the text and motion settings on your device.

We do not claim that Jelly fully conforms to WCAG 2.1 Level AA. Jelly is a young product and it has not been through an independent accessibility audit. There will be gaps we have not found, and we would rather say so than imply a level we have not tested to.

2. What is built in

These are properties of the design system every Jelly screen is built from. Where a number is given, it was measured on the website rather than estimated.

  • Touch targets. Buttons, chips, icon buttons, tabs, rating stars and form fields are built to a minimum of 44 by 44 pixels on a touch screen. On a device with a mouse, the smallest button and the chip stay more compact, because a pointer is precise and a thumb is not.
  • A focus ring you can see. Keyboard focus draws a 3-pixel ring, 2 pixels outside the control, in Jelly Pink. It measures 5.64:1 against the page background, well past the 3:1 the standard asks of a focus indicator, and it follows the shape of the control.
  • Reduced motion is honoured. If your device is set to reduce motion, transitions drop to effectively nothing and looping animations stop, on the website and in the app. Nothing waits on an animation that is no longer running.
  • Keyboard and screen reader. Dialogs and sheets are real dialogs: focus stays inside them, the page behind them is inactive, and Escape closes them. Tabs are a real tab list that works with the arrow keys, Home and End. Accordions announce whether they are open. Messages that appear on their own are announced politely, and errors are announced straight away. Decorative icons are hidden from screen readers, and the control they sit in carries the name.
  • One page for everybody. There is no separate “accessible version” and no layout chosen by guessing what device you are on. Every page reflows, with no sideways scrolling at phone, tablet or desktop widths.
  • Structure. Every page of the website declares its language, offers a skip link to the main content before anything else, and runs its headings in order. Listing photographs carry a text alternative naming the piece.

3. Where we are not there yet

These are the things we know about today.

  • No independent audit. Our assessment is a self-evaluation. No third party has reviewed Jelly, and no automated tool’s score is being presented as if it were an audit.
  • Our measurements are from 9 September 2026, and the website has changed since. The navigation controls that measured under 44 pixels in that pass have been rebuilt to the 44-pixel minimum, but we have not re-measured every page since then.
  • One grey is not safe everywhere. Our secondary grey passes AA on the plain background and fails on the tinted panels. Our rule is that body-size text on a tinted panel uses the full-strength ink instead. If you find grey text on a pink panel that is hard to read, that is a fault and we would like to know.
  • Listing photographs are named, not described. The text alternative on a listing photo gives the brand and the name of the piece. It does not describe the colour, the print or the cut; the listing’s own description does that, and it is written by the member who listed it.
  • The iPhone app has not been measured the way the website has. It is built from the same design system and held to the same rules, but the numbers in section 2 were measured in a browser.
  • Nothing here has been tested with assistive technology by people who rely on it. Code can be correct and still be hard to use. Section 4 is how we find out.

4. Tell us about a barrier

If any part of Jelly is hard or impossible for you to use, email info@onjelly.com.

It helps to tell us the page or screen, what you were trying to do, and the device or assistive technology you were using, if you know it. A person reads every one of these messages. We will reply, and we will tell you what we are doing about it.

If something is stopping you from finishing a rental, a purchase or a listing, say so in your email. We will help you finish it another way while we fix the underlying problem.

If you would like this page, or any of our legal documents, in a different format, ask at the same address.

5. What this page does not cover

  • What members write and photograph. We ask for accurate descriptions and we set the frame their photographs sit in, but we cannot guarantee that every listing written by another member reads as well as the rest of Jelly.
  • Other companies’ pages. Some steps happen on pages run by the companies we work with: card entry and payout setup are provided by Stripe, identity verification runs on Stripe’s own pages, and signing in with Apple is Apple’s. When Jelly links you to a shop that sells a piece you are tracking, that site is the shop’s. The accessibility of those pages is theirs, but if one of them stops you from using Jelly, tell us and we will help. See the Terms of Service for how links to other websites work.
  • The App Store and your phone’s own settings are Apple’s.

6. How this page was assessed

  • Approach: self-evaluation against WCAG 2.1 Level AA.
  • What Jelly relies on: on the website, HTML, CSS and JavaScript, as supported by current browsers together with whatever assistive technology you use; in the app, the accessibility features built into iOS.
  • When: the measurements behind section 2 were taken on 9 September 2026. This page was last reviewed on 27 September 2026.

7. Contact

ON JELLY LLC (doing business as Jelly), 2155 Washington Ct, Miami Beach, FL 33139.

Accessibility and support: info@onjelly.com